Money Back Guarantee Policy for EKLONARVIA

**Overview**

At EKLONARVIA, we prioritize customer satisfaction above all. Our Money Back Guarantee policy is designed to provide our customers with a risk-free shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund process.

**Eligibility**

- Products must be returned within 30 days from the date of purchase.
- The item must be in its original condition, unused, and with all original packaging intact.
- Proof of purchase (such as order confirmation or receipt) is required for all returns.

**Non-Returnable Items**

Certain items are excluded from our Money Back Guarantee policy, including:
- Personalized or custom-made items.
- Products which are specified as non-returnable in their description.
- Sale or clearance items unless stated otherwise.

**Return Process**

1. **Initiate a Return:**
   - Contact our customer support team via support@eklonarvia.com to initiate a return. Please include your order number and reason for return.

2. **Package the Item:**
   - Securely package the item in original packaging. Include any accessories, manuals, or documents received with the product.

3. **Shipping:**
   - You are responsible for return shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect item).
   - We recommend using a trackable shipping method to ensure the item reaches us safely.

4. **Refund Processing:**
   - Upon receipt and inspection of the returned item, refunds will be processed within 7-10 business days. 
   - Refunds will be credited to the original method of payment. Please note that some payment processors may take additional time to reflect the transaction.

**Exchanges**

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

**Contact Us**

For any questions regarding our Money Back Guarantee policy, please reach out to our customer service team at support@eklonarvia.com. Our team is available to assist you with any concerns or clarifications you may need.

**Changes to this Policy**

EKLONARVIA reserves the right to modify this policy at any time. Any changes will be posted on our website, and the date of modification will be updated accordingly.

**Effective Date:**

This policy is effective as of October 2023.

At EKLONARVIA, we value your trust and are committed to providing an exceptional shopping experience. Thank you for choosing EKLONARVIA.